This cuts out the need to have someone answering a phone or keeping in contact with the customer. The DoorDash merchant program has the option for your restaurant to receive online orders through virtual systems. If you are up for hashing out the details and staying in control, there are options for you to do so while still taking advantage of the income DoorDash provides. This can help normalcy within the team while integrating new technology.įorming your own delivery crew can have a lot of learning curves. If you have a system in place within your restaurant for deliveries, DoorDash can still give you exposure while keeping your staff employed with their current delivery duties. This allows you to keep your delivery team and order protocol intact instead of using the Dashers. Self-DeliveryĪlternatively, if you would like to avoid commission fees, you can utilize the DoorDash app for onboarding new customers but fulfill these orders with your own staff. So you can focus on making great food and taking care of your in-house staff. This is covered with commission fees from each order. The Dashers will handle all the picking up and transporting of the food.ĭoordash is responsible for their own delivery drivers, not you, the DoorDash merchant. Hiring their own drivers, potential vehicle and health insurance, and the hourly rate of paying someone all stack up quickly and act as roadblocks for many small businesses to have delivery be an option.Īs a merchant with DoorDash, you can select a benefit where you don’t have to worry about any of that. Usually, only a select few restaurants offer their own delivery services. Through the Merchant Portal, you have access to marketing tools where all the information relating to your DoorDash partnership plans and insights on your business. When a customer opens up the app, your restaurant could be front and center on the very first screen they see.Ĭoupled with different deals and first-time ordering promotions, your restaurant now has new customers ordering from all over. This method has worked for a long time, but in the era of Covid and the realization we don’t have to go out, there are other methods.ĭoorDash gives your restaurant exposure through the app that can’t be found elsewhere. Visible signs and a good location can let people discover and enjoy your restaurant. Word of mouth tends to be the way local restaurants are advertised. There is a commission fee on every order, but those are adjustable to your restaurant’s specific needs. Restaurants have exposure through their close work with the app, and they pay monthly fees for the technology to keep it going. Marketplace powers the whole marketing, ordering, and delivering process. The marketplace is the all-in-one stop for making your business a thriving takeout destination. You are in charge of taking orders and getting them ready, but the Dashers and DoorDash are there to make sure the food is delivered. DoorDash DriveĭoorDash Drive is where a merchant uses their website and phone to receive orders, but they use a Dasher to handle the food delivery. Merchants can choose to cancel their Storefront capabilities whenever they wish, with no costs attached. Storefront lets customers who were already viewing the website use DoorDash’s system to order directly from your restaurant. If your restaurant has already been implementing delivery orders from their online website, DoorDash Storefront is an option to create a website that enables pick up and delivery through their brand. There are multiple choices and ways to choose what works best for you and your business. Often, we only think of big chain corporations being linked to popular and f ast-paced delivery services.Īfter some recent changes from DoorDash, they have made it far more accessible for small and local restaurants to choose precisely how involved they want to be with DoorDash and its benefits. You’ve probably come to this article to see if becoming a DoorDash Merchant is worth it for your business.
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